Our Guarantee: We want you to love working with DevLite. If you encounter severe technical incompatibility or purchased by mistake, our refund process is straightforward and hassle-free.
1. The 14-Day Money-Back Guarantee
We offer a 14-day "no-questions-asked" refund window for initial purchases of DevLite Pro and DevLite Connect. If you are unsatisfied with your purchase for any reason, you may request a full refund within 14 days of the original transaction date.
2. Subscription Renewals (DevLite Connect)
For recurring annual subscriptions to DevLite Connect:
- Automated annual renewals can be refunded within 7 days of the renewal charge if requested by contacting support.
- You can cancel your subscription at any time prior to your renewal date through your customer portal to prevent future charges. Cancellation takes effect at the end of your current paid billing period.
3. License Revocation Upon Refund
When a refund is approved and processed:
- The associated license key is immediately deactivated, blacklisted, and unlinked from your active machines.
- DevLite Connect cloud sync profiles linked to the refunded license will be disabled.
4. How to Request a Refund
Because all payments, invoices, and billing operations are handled securely by our Merchant of Record, Paddle.com, refund requests can be submitted directly through your Paddle receipt link or by emailing our support team at [email protected] with your order details.